National Interpreter Symbol

Projects and Initiatives - Improving language services

interpreter-symbol-2

The Interpreter Symbol is a national public information symbol developed by Victoria in partnership with the Commonwealth, state and territory governments. The symbol provides a simple way of indicating where people with limited English proficiency can ask for language assistance when using government services.

You may see the symbol in places that deliver government and community information and services such as public hospitals, police stations, state schools, community centres, housing and employment offices, local councils and migrant resource centres.

The Interpreter Symbol was officially launched in Victoria in May 2006.

 What is language assistance?

Using an interpreter is one of a number of ways of helping service providers to communicate with people who have limited English proficiency. Language assistance can also include:
  • translated information
  • assistance from a bilingual staff member (who has received appropriate training)
  • multimedia resources (e.g. a multilingual CD-ROM)
  • multilingual information on web sites
  • multilingual telephone information.

The appropriate form of language assistance depends on the situation. Many government agencies have language services policies to guide staff in determining when and what type of assistance to provide. Staff can also refer to the Victorian Government's policy guide: Using Interpreting Services.

Using the symbol

All government service organisations are encouraged to use the symbol and promote it to their members and clients. You can download the Interpreter Symbol below:

Order Resources Here

The following resources can be used by organisations using and promoting language services:

 

To order any of the interpreter symbol resources please email the details of your organisation, and the quantities of the resource(s) that you require to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please note that we are only able to provide a limited amount of resources to each organisation.

Development of the symbol

The Interpreter Symbol was developed and tested by the Victorian government  with assistance from the Commonwealth, state and territory governments. The symbol was one of five variations designed and tested in Victoria, Queensland, Western Australia and New South Wales with over 580 people from a range of culturally and linguistically diverse backgrounds.

Testing was conducted according to Australian Standard 2342: Development, testing and implementation of information and safety symbols and symbolic signs.

IMPORTANT
In accordance with commitments outlined in the Victorian Liberal Nationals Coalition Plan for a Multicultural Victoria, a number of policy and program functions formerly located within the VMC have been transferred into the new Office of Multicultural Affairs and Citizenship (OMAC) within the Department of Premier and Cabinet. Programs outlined on this page are now administered by OMAC.

For more information about OMAC visit the Department of Premier and Cabinet website or call 9651 1101.

 

Last Updated on Friday, 17 May 2013 11:31
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