Victorian Government policy reflects the need to ensure that Victorians unable to communicate effectively in English have the same level of access to government services as the wider community.
Victorian Government Guidelines on Policy and Procedures for Interpreting and Translating
Improving the way we use interpreting and translating services is an important step towards meeting the Government’s commitment to diversity. The Victorian Government Policy and Procedures: 'Using Interpreting Services' and 'Effective Translations' provide direction to Victorian Government departments and funded agencies on policy and legal obligations, and how to plan and deliver successful interpreting and translating services.
Data collection standards
Data collection standards have been developed to help departments and agencies that regularly use language services improve the planning and delivery of these services to Victorians. The Victorian Government Standards for Data Collection on Interpreting and Translating Services provides information on collecting data on language services, determining supply and demand, and documenting expenditure and available resources.
For more information, read the Victorian Government Standards for Data Collection (PDF 211 kb).