Victorian Government policy on language services (interpreting and translation) aim to ensure that all Victorians have equal access to government services regardless of their English language skills.
Victorian Government Guidelines on Policy and Procedures for Interpreting, Translating and Multilingual Information Online
Improving the way we use interpreting and translating services is an important step towards meeting the Government’s commitment to diversity.
The Victorian Government Policy and Procedures: 'Using Interpreting Services' and 'Effective Translations' set out the obligations of government departments and funded agencies to provide language services and give advice on the practical aspects of planning, arranging and working with interpreters and translators.
The Multilingual Information Online guidelines assist departments to improve the accessibility of information in languages other than English on their websites and on other digital platforms.
Read Using Interpreting Services: Victorian Government Guidelines on Policy and Procedures (PDF, 1.5MB) (DOC, 107kb)
Read Effective Translations: Victorian Government Guidelines on Policy and Procedures (PDF, 742kb) (DOC, 193kb)
Read Multilingual Information Online: Victorian Government Guidelines on Policy and Procedures (PDF, 820kb) (DOC, 213kb)
Data collection standards
Data collection standards have been developed to help departments and agencies that regularly use language services improve the planning and delivery of these services to Victorians. The Victorian Government Standards for Data Collection on Interpreting and Translating Services provides information on collecting data on language services, determining supply and demand, and documenting expenditure and available resources.
For more information, read the Victorian Government Standards for Data Collection (PDF 211 kb).